Privacy Policy 12plqy — Our Commitment to Your Data Security

This Privacy Policy ("Policy") is published by 12plqy and applies to all users who access or use the platform at https://12plqy.net, including all related services, mobile applications, and tools.

We understand that trusting a platform with your personal information is a serious matter. That is why we take the time to explain our data management practices clearly and honestly — not in difficult legal language, but in terms that every user can understand.

By using the 12plqy platform, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us for assistance with closing your account if needed.

12plqy collects your personal information through various means — during registration, platform usage, and interactions with our services. The categories of data we collect are as follows:

The personal data we collect is used for the following purposes, and nothing more except with your explicit consent:

• Account management: Creating, verifying, and maintaining your user account, including the required KYC process.
• Transaction processing: Handling deposits, withdrawals, and all financial transactions related to your account securely and accurately.
• Service provision: Allowing you to access and use all games and services available on the 12plqy platform.
• Fraud prevention: Monitoring suspicious activity, protecting your account from unauthorised access, and ensuring platform integrity.
• Customer support: Processing enquiries, complaints, and assistance requests submitted to our support team.
• Platform communications: Sending important notifications regarding your account, security, policy changes, and service updates.
• Platform improvement: Analysing usage patterns on an aggregated (not individual) basis to enhance the overall user experience.
• Legal compliance: Fulfilling legal obligations, regulations, and directives from relevant statutory authorities.

12plqy does not sell, rent, or trade users' personal data to any third party. However, there are limited situations where data may be shared, and we explain all of them here transparently:

• Service providers: Third parties that assist us in operating the platform, such as payment processors, cloud infrastructure providers, and identity verification services. They are bound by strict confidentiality agreements and may only use data for specified purposes.
• Game providers: Minimum information required to operate a game session may be shared with third-party game providers partnered with 12plqy.
• Legal authorities: Where required by law, court order, or direction from a legitimate regulatory body, we will disclose the necessary data to the relevant authorities.
• Rights protection: Where necessary to protect the rights, property, or safety of 12plqy, our users, or the general public.

In all of the above data sharing situations, we ensure that only data that is strictly necessary is shared — nothing more.

We continuously invest in the latest security technologies and procedures to protect your personal data. The following are the key security measures we practise:

• Data encryption in transit: All communications between your device and our servers are secured with 256-bit TLS/SSL.
• Data encryption at rest: Sensitive data such as passwords and financial information is stored in encrypted form using modern encryption algorithms.
• Strict access controls: Only staff who require access to specific data to perform their duties are permitted to do so — based on the principle of least privilege.
• 24/7 monitoring: An active security monitoring system runs around the clock to detect and respond to any threats.
• Regular security audits: Security assessments and penetration testing are conducted periodically by independent security experts.
• Two-factor authentication (2FA): Our platform supports 2FA to provide an extra layer of security for your account.

12plqy uses cookies and similar tracking technologies to enhance user experience, ensure platform security, and collect analytics data that helps us improve our services. The types of cookies we use are as follows:

• Essential cookies (required): Required for core platform functions such as login sessions, security settings, and game session management. These cookies cannot be disabled.
• Performance cookies: Helping us understand how users interact with the platform through aggregated and anonymised data — enabling us to identify areas for improvement.
• Functional cookies: Saving your preferences such as language, display settings, and other choices so you do not need to reconfigure them each time.

You can manage your cookie preferences through your web browser settings. Note: disabling certain cookies may affect the functionality of some parts of the platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data at 12plqy:

The 12plqy platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data from underage individuals.

Should we find that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the relevant account.

Parents and guardians are encouraged to use appropriate parental control software to prevent children from accessing online gaming platforms such as 12plqy.

In operating the 12plqy platform, there are situations where users' personal data may be transferred to, stored in, or processed in countries other than Malaysia. This occurs when we use cloud infrastructure services or international service providers.

In all cases of cross-border data transfers, we ensure that:

• The recipient country or organisation provides a level of data protection equivalent to or higher than that required in Malaysia.
• Appropriate data processing agreements are in place with all parties that receive user data.
• Adequate contractual safeguards are in place to protect users' rights even when data is held outside Malaysia.

12plqy reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide.

When significant changes occur, we will notify users via in-platform notifications or their registered email address at least 7 days before the changes take effect — unless the changes are required immediately for security or legal reasons.

Continued use of the platform after the effective date of any changes constitutes acceptance of the amended Privacy Policy. The "Updated" date at the top of this page will always reflect the latest version.

If you have any questions, concerns, or wish to exercise any of the rights outlined in this Privacy Policy, our team is ready to assist.

You can reach us via:

• Live chat: Available on the 12plqy platform, active 24 hours a day, 7 days a week.
• Email: Send your privacy enquiries to our data protection team.
• Help Centre: Visit the FAQ for instant answers to frequently asked questions.

We are committed to responding to all privacy-related enquiries within 5 business days. For requests requiring action such as data deletion or data export, the processing period is up to 30 days.